The Pros and Cons of the BPO Sectorâ€Free-Samples for Students

Question: Write a weekly journal over the duration of the 12-week teaching period that documents a critical analysis of their learning process. Answer: Introduction: In the present competitive business environment, every business is looking to provide best possible services for the fulfilment of business objectives. For that reason, I believe popularity of outsourcing has increased over the past few years. I feel that utilization of business process outsourcing helps businesses to maximize the effectiveness of the operational procedure. Now, during the conduction of research study, I had enough opportunities to understand the way BPO helps businesses in accomplishing all the requirements of the operational procedure. The development of study 1 and 2 had allowed me to identify the trend regarding the usage pattern of the BPO over the years. Now, I feel that proper understanding of the BPO will help to identify all the pros and cons in an effective way. In assessment 3, I will share my overall learning experience during the completion of 12 weeks teaching session. Week 1: The Nature, Process and Strategy of the Business Research During the completion of assessment 1, I have developed clear aims and objective to identify contributions of BPO sector in the Australian market. For that reason, I feel that it has helped me to gain practical knowledge regarding the best possible way to structure a particular research study. Moreover, I have focused on understanding the risk factors associated with the utilization of the BPO process. Therefore, I feel it will help me to understand the operational process of the BPO sector in Australia. For that reason, I feel that it will definitely create long-term impact on the quality of the research activities. Week 2: Research Design, planning and Process I have used mixed research methodology for identifying the pros and cons of the BPO sector. As a result, it has allowed me to capture both quantitative and qualitative data about the research topic. Utilization of mix method has induced me to develop two separate set of questionnaires, which has helped me to differentiate between qualitative and quantitative data. Moreover, I have also identified the kind of impact both qualitative and quantitative data can have on the operational procedure. For instance, collection of qualitative data has helped me to evaluate both verbal and non-verbal communication of the respondents. I have identified evaluation of non-verbal communication is critical for successful fulfilment of the qualitative data collection procedure. On the contrary, quantitative data collection process has allowed me to select different types of statistical tools and technique. Therefore, I feel that quantitative data will help my statistical knowledge and analytical skills in a major way. Now, I feel that gaining of practical knowledge from the employees and managers will help to cover all the details associated with the BPO procedure in Australian market. The research study has also induced me to develop a clear timeline for each activity. For that reason, I have developed Gantt chart for specifying required time for all the activities in an effective way. I have assessed the best possible way to accomplish all the requirements of business research are through the appropriate development of Gantt chart. Hence, I feel it will definitely help to cover all the requirements of future academic requirements in an effective way. In-depth evaluation of the BPO process in Australian market will help to assess all the changes in recent years. During the development of literature review, I had focused on capturing appropriate secondary information about the research topic. For that reason, I had to use different types of secondary sources like peer review journals, Google scholar, online library and other platforms. Therefore, it has enhanced my practical knowledge regarding the best possible way utilize secondary information for the successful completion of the study. In the literature review part, I had consciously tried to include opinions, theories and models of different past literatures for adding value to the overall study. Therefore, I feel learning from this 12 weeks session will help to fulfil all the future academic challenges in an effective way. In the literature review section, I have focused on highlighting the gap of the literature for selecting the necessary areas that studies need to cover for the successful completion of the study. For that reason, I feel that development of assessment 1 and 2 will help to enhance my critical evaluation knowledge, which will definitely help in my professional career and personal life as well. Week 3: Literature Review and Writing Business Research My professional career goal is to become senior manager in customer service department within a prestigious organization. I always like to talk with people from different cultural and geographical background. Therefore, I feel working in a top BPO organization will allow me to interact with different types of people on a regular basis. For that reason, I feel that gaining experience about the way BPO sector in Australia works will definitely help to cover all the areas in an appropriate way. In this study, I have focused on assessing the way operational procedure change has changed over the past few decades. Therefore, I feel that it will definitely help me to adjust in a working environment in BPO sector. Moreover, proper understanding of the operational procedure will help me to take much more effective decisions as manager. During the completion of assessment 1 and 2, I have covered all the areas associated with the business research activities. Therefore, I feel that learning fro m these to assessments will definitely allow me conduct effective research in future as well. Now, proper understanding of all the risk and positive factors will allow me to identify the best possible way to enhance the efficiency level of the operational procedure. Conclusion: The above evaluation has evaluated the fact that understanding of all the factors associated with the business research procedure. I believe successful completion of all the activities associated with the business research will help to enhance my professional career as well. The BPO sector in Australian market has grown over the past few years in a significant manner. Therefore, I believe proper understanding of the BPO operational process will help me to adjust in the professional world in an effective way. Thus, to conclude it can be mentioned that learning from 12 weeks sessions has definitely created positive impact on my theoretical and practical knowledge. References Brockbank, A. and McGill, I., 2012.Facilitating reflective learning: Coaching, mentoring and supervision. Kogan Page Publishers. Eppich, W. and Cheng, A., 2015. Promoting excellence and reflective learning in simulation (PEARLS): development and rationale for a blended approach to health care simulation debriefing.Simulation in Healthcare,10(2), pp.106-115. Gaevi?, D., Mirriahi, N. and Dawson, S., 2014, March. Analytics of the effects of video use and instruction to support reflective learning. InProceedings of the fourth international conference on learning analytics and Knowledge(pp. 123-132). ACM. Gould, N. and Taylor, I., 2017.Reflective learning for social work: research, theory and practice. Routledge. Krogstie, B.R., Prilla, M. and Pammer, V., 2013, September. 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